Nicview provides live video feeds from cameras installed in neonatal intensive care units (NICUs) to give parents virtual access to their hospitalized infants. However, like any technology, occasional issues may disrupt the camera streaming. Here are some troubleshooting tips for common Nicview camera problems faced by parents:
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Connectivity Issues
Internet connectivity issues either at the hospital’s end or the user’s end are the most common reason for disrupted Nicview camera streaming. Try the following fixes:
- Refresh the web page or app to reestablish connection. This clears any temporary glitches.
- Check your internet speeds. Low bandwidth under 10 Mbps can impact video quality and streaming reliability. Upgrade the internet package if needed.
- Switch between WiFi and cellular data to determine if one connection works better than the other at your location.
- Try moving closer to the WiFi router to improve signal reception. Limitations of remote access can affect connectivity.
- For mobile users, enable cellular data if you are in a low or no WiFi zone. Disable battery saver mode which may limit background data.
Browser/App Issues
Compatibility issues with the browser or app software can also interrupt video streaming:
- Update to the latest version of your browser or app. Older unsupported versions may not load streams properly.
- Try an alternate browser. Switch between Chrome, Firefox, Safari, etc to check if one browser works better than the other.
- Reinstall the Nicview app if the mobile app is unable to load streams. This refreshes any corrupt files.
- Clear cache and cookies in browser settings. Old temp files accumulate over time and can cause conflicts.
Camera Malfunction
In rare cases, the camera hardware itself may malfunction:
- Check for physical damage like bent mount, covered lens, etc. Report to NICU staff for replacement.
- Cables may have come loose if the camera shows intermittent black screens. Notify biomed staff to resecure wires.
- Dirt on the lens can degrade video quality. Inform housekeeping to schedule thorough cleaning.
- If the camera shows the frozen image, it likely loses connectivity. Possible loose cable or switch issue.
System Outage
Hospital infrastructure issues can also disrupt connectivity:
- Confirm with NICU staff if any maintenance work is undergoing which may have caused a temporary outage.
- Power failure or damage to servers will impact video streaming. Requires IT team intervention to restore systems once power is back.
- Scheduled software updates and patches to Nicview servers happen periodically. Streaming unavailability is temporary during the update window.
Getting Support
For any persistent camera troubles not resolvable with the above basic troubleshooting, promptly contact Nicview technical support through:
- 24/7 phone helpline to speak to a live technician
- Email the support team with a detailed issue description to get specialized troubleshooting help
- On-site support dispatched to the hospital for a complex camera infrastructure diagnosis
With prompt troubleshooting, most Nicview camera issues can be easily resolved allowing parents to seamlessly access the video feeds to see their baby in the NICU virtual visitation program.