Using any new system can be challenging, and parents accessing the Nicview camera to visit their babies in the NICU virtually may need help troubleshooting issues. Nicview provides comprehensive customer support through various channels to assist users facing problems.
Contact Information
Parents can reach out to the customer support team directly using the following details:
Headquarters:
445 Baxter Ave Ste 1,
Louisville, Kentucky, 40204, United States
Email: [email protected]
Phone: +1-502-561-0011 (International toll-free numbers available on the website for various countries)
Technical Support Chat: Available 24/7 on www.nicview.net
Email Form
- Parents can fill out an online form on the website explaining their problem or question.
- This is ideal for issues that require detailed descriptions with screenshots.
- Support staff will diagnose the issue and respond with a solution typically within 24 hours.
- The email form automatically captures key details like username, browser version, etc to hasten to troubleshoot.
Phone Support
- Nicview has toll-free helplines for most countries.
- Calling allows instant access to a live support agent.
- Quick back and forth conversation helps diagnose login, streaming or access problems.
- Common issues like password reset or connectivity troubleshooting can be resolved over the call.
- Phone support is available 24/7 with no waiting time.
Technical Support Chat
- A live chat option is offered on the Nicview website for instant assistance.
- Text-based chat is convenient for users facing minor technical issues.
- Support agents can guide users in real time through the troubleshooting steps.
- Basic login errors, browser configurations, etc can be easily fixed via chat.
- If the problem is complex, users may be recommended to contact via phone or email support.
With multiple customer care options catering to different user preferences, Nicview ensures parents get prompt and effective assistance with any issues faced while accessing the NICU camera system during their baby’s stay.