Accessing the Nicview camera system to see your baby in the NICU can be very rewarding. However, you may have some questions or encounter issues while using the system. Here are answers to frequently asked questions about Nicview login and access:
Nicview requires a device with internet connectivity such as a smartphone, tablet, laptop or desktop computer. It also needs an updated web browser such as Chrome, Firefox, Edge etc. For best performance, a minimum internet speed of 10Mbps is recommended.
Go to www.nicview.net and click on ‘Forgot Password’. Enter your registered email and a reset link will be sent. If your email is not registered, contact the NICU staff directly to reset credentials.
Double check credentials are entered correctly including case sensitivity. Clear browser cache/cookies and try again. Check internet connection. If issue persists, reset password or contact support.
First refresh the page and check your internet connection speed. If the issue continues, try accessing from an alternate browser or device. Reinstalling the app can also help for mobile issues.
When the video stream is open, you will see on-screen controls under it to pan, tilt or zoom the camera for better viewing and visibility of your baby.
Yes, you can be logged into a maximum of 4 devices simultaneously using the same credentials to access Nicview and view the camera feeds.
Frequent disconnections indicate an issue with internet connectivity either on the hospital side or your local network. Try switching between WiFi and cellular networks or move closer to your router. Check with the NICU staff if others are also facing disruptions.
You can call the 24/7 Nicview support line, start a support chat on their website or email [email protected]. The dedicated customer support team can further troubleshoot and resolve any lingering camera access issues.
We hope these answers help you easily access Nicview’s NICU camera system and stay connected with your baby! Let us know if you have any other questions.